ADRA is Seeking for a consultant for Child-Friendly Feedback Mechanism Training. ADRA through Strengthening Equity, Access and Quality in Education and Together for Inclusion programmes which aim to ‘increase education opportunities for poor and marginalized children and youth to contribute to thriving peaceful societies in Somalia’, view inclusive and participatory activities to child wellbeing as effective interventions to build on the strengths of a child and their social networks.

Purpose and Objective of the Assignment

The purpose of the assignment is to establish and strengthen child-friendly complaint and feedback mechanisms by collecting and responding to feedback and complaints provided by children, young people and communities, and continuously improve programme activities based on feedback received.

The following objectives are to be achieved:

  1. Identify the feedback and complaint preferences and needs of all children.
  2. Determine whether agency channels and mechanisms currently in use match these preferences and needs and identify where the differences lie.
  3. Support establishment of contextually appropriate channels that are accessible to all children.
  4. Document the impact of feedback and complaints from children on programme quality and how it is different from adult-exclusive feedback impact.

Scope of Work

  • A child-friendly feedback mechanism should have a clear purpose and scope that define what types of feedback the mechanism will collect and respond to. Although feedback mechanisms may vary from setting to setting, it is recommended that the scope of this assignment be broad and all-inclusive of various types of issues, feedback and complaints. In specific terms, the scope of the feedback mechanism should include the following:
  • Feedback related to the educational support provided by ADRA and her partners including the Ministry of Education and Community Education Communities.
  • Concerns related to safeguarding children and young people including discrimination, exploitation, and abuse
  • Feedback related to staff misconduct, including fraud and corruption.
  • The school shall be the locus for all activities regarding the assignment.
  • The consultant shall be expected to identify organizational policies that link to the feedback mechanism. It is important that a feedback mechanism is well-connected to existing organizational policies to prevent and respond to staff misconduct, and that the existing reporting mechanisms are being followed, to avoid creating duplicative reporting protocols and focal person.
  • The consultant shall also check the existence and implementation of policies on Child Protection and staff Code of Conduct.

Application Requirements:

All expressions of interest should include:

  • Cover letter, maximum three pages.
  • Detailed curriculum vitae.
  • Technical Proposal: maximum 5 pages interpreting the understanding of the TOR, detailed methodology of executing the task, as well as draft work plan.
  • Financial Proposal: should provide cost estimates for services rendered including daily consultancy fees but to exclude accommodation and living costs; transport cost; stationeries, and supplies needed for the training as well as costs to be incurred by trainees.

Applications for this consultancy should be emailed to the Human Resource Manager using the email [email protected] not later than 12th November 2022, with “Expression of Interest for Child-Friendly Complaints & Feedback Mechanism Training” in the subject line.

More information on the Terms of Reference can be accessed HERE